I. ABOUT US
Welcome to Pezzel.com! The Pezzel.com website is owned and operated by DBD Designs LLC. The goal of this website is to provide a retail outlet for Pezzel products (the “Products”). We at DBD Designs, LLC (“Pezzel”) hand crochet each Flippie Slippie™ with care and appreciate that you selected us for your footwear comfort. We will help you select a yarn color to compliment the Flippie Slippie™ you have chosen should you need assistance. We hope you enjoy wearing the Flippie Slippie™ inside your home or room as well as outside. They are designed as 2 shoes in 1: a slipper and a flip flop. Once you put on your Flippie Slippie™, you will immediately feel your toes tingle with the warm and delicate sensation of the soft acrylic yarn YOU have selected. Relax and put your feet up!
We have established this Store Policy so that you will know what you can expect from us, and what we expect from you, in order to help ensure that your shopping experience is the best it can be.
II. GENERAL PROVISIONS
A. REVISIONS:Pezzel.com reserves the right to revise this Store Policy at any time without providing notice to its users. Further, we reserve the right to change, modify, suspend or discontinue any portion of the Pezzel.com website at any time, without notice to you. We may also impose limits on certain features or restrict your access to parts of the sites in its sole discretion and without notice or liability.
B. LINKS TO THIRD PARTY WEBSITES:Pezzel.com may from time to time contain links to other web sites on the Internet. Because we do not have control over such sites and resources, you acknowledge and agree that Pezzel.com is not responsible for the availability of such external sites or resources, and does not endorse or sponsor any advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Pezzel.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
III. CUSTOMER SERVICE
A. ORDER PROCESSING: Orders are processed, hand-made to order, and shipped pending credit card authorization within 1-2 weeks.
B. PAYMENTS: Pezzel.com accepts AMEX, Visa® and Mastercard® credit cards, via our secure online ordering system. This is the quickest and most reliable way to pay for your order. Credit cards are charged when the order is placed. The merchant name that will appear on your credit card statement will be DBD Designs, LLC or Pezzel.com. We do accept PayPal. Personal checks are not accepted. Pezzel.com does not ship our products COD.
C. TAXES: The prices quoted are in USD$ and do not include applicable taxes (if any). Sales tax will be only be added for residents in California at the current rate of 9.5%. There is no sales tax added on the shipping/handling charges.
D. SHIPPING AND HANDLING POLICIES:
1. General: Pezzel.com uses USPS Priority Mail and 1st class mail in the United States (Basic Delivery). Shipping is available to the Continental United States, including Alaska and Hawaii, PO Boxes, Military Addresses, and Rural Routes. Generally, shipping takes about 2-3 business days (Monday-Friday excluding holidays). Shipping and handling charges are $9.95 per order.
2. Responsibility for Damage: Risk of loss and title for all items ordered pass to you upon our delivery to the carrier.Pezzel.com’s responsibility for damage, theft, alteration, or other mishaps to your items ends at that moment. If you have a large order, shipping insurance coverage is available, and is generally a good investment. Contact your Pezzel.com salesperson for more details on specific levels of coverage.
3. Shipping to an Alternate Address: Most banks and financial institutions strongly discourage shipping products to an address that is not on listed in their records to prevent fraudulent transactions. Please note that simply because one has previously had products shipped to an address other than the registered billing address, this does not mean that such address is on file with the credit card company. It is generally the customer's responsibility to: i) contact his/her financial institution and see that the alternate shipping address is approved prior to bidding on any auction. or ii) sign a written authorization form, which will be kept on file at our office in the case of charge-backs or other disputes.
4. International Orders: Pezzel.com does ship outside to the USA only to Canada.
E. REPLACEMENTS: Returns will be accepted, if an item does not fit properly, within seven (7) calendar days from the date of order, and a replacement item will be provided (following receipt of the defective item) with no additional S&H charges. However, you may only exchange it as long as the tag is intact and the sandals have not been worn. Please call us at our toll free number for assistance with replacements.
F. REFUNDS: Please note that since each Flippie Slippie™ is custom-made, each sale is final.
G. LIMITATION OF LIABILITY: DBD DESIGNS LLC ASSUMES NO LIABILITY OR OBLIGATION UNDER CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR (A) ANY AMOUNTS IN EXCESS OF THE AGGREGATE FEES PAID TO IT OR (B) FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS, WHATSOEVER, WITH RESPECT TO THE WEBSITE AND/OR PRODUCTS.
H. NO WARRANTIES: THE PRODUCTS, AS WELL AS ALL INFORMATION PROVIDED PURSUANT TO PURCHASE OF THE PRODUCTS, ARE PROVIDED "AS IS," WITH NO WARRANTIES WHATSOEVER. DBD DESIGNS LLC EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. DBD DESIGNS LLC EXPRESSLY DISCLAIMS ANY WARRANTIES REGARDING THE PRODUCTS INCLUDING, WITHOUT LIMITATION, WITH RESPECT TO ANY INFORMATION OR ADVICE OBTAINED INCIDENT TO PURCHASE OF THE PRODUCTS. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THIS PROVISION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
A. GENERALLY: This section sets out how we use and protect any information that you give to us when you use FlippieSlippie.com or any affiliated website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using FlippieSlippie.com or any affiliated website, you can be assured that it will only be used in accordance with this privacy statement. FlippieSlippie.com may change this section from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as of 01 April 2007.
B. CONSENT TO RECEIVE COMMERCIAL COMMUNICATIONS: We *may* periodically send promotional email about new products, special offers or other information to those customers who we have a current business relationship, using the email address which you have provided. If you have received such a communication, and would like to opt-out of further communications, please feel free to email us at the following address: firstname.lastname@example.org.
C. MEASURES TAKEN TO PROTECT YOUR PRIVACY:Pezzel.com is committed to ensuring that any personally identifiable information you provide to us is completely safe and secure. In order to prevent unauthorized access to or disclosure of such information we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you (if any). However, to ensure the fullest extent of protection, you must help us in certain ways. You hereby agree to allow Pezzel.com to access, preserve and disclose your personally identifiable account information to the extent it is required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce its rights under this Store Policy; (c) respond to claims that your use of the Product violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Pezzel.com users and/or the general public;
G. COOKIES: For your convenience, and to facilitate a customized online shopping experience, we may place a cookie on your computer. A cookie is a small file which is placed on your computer's hard drive to help web applications to be customized to an individual’s particular preferences. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer to.
V. INTELLECTUAL PROPERTY
A. DBD DESIGNS LLC’S RIGHTS: All rights in and to the copyrights, trademarks and other intellectual property rights in the design, layout and wording of the text, artwork and images which together make up the Websites are hereby reserved to DBD Designs LLC. All such materials appearing anywhere on Pezzel.com or any affiliated website (the “Online Materials”) are protected by worldwide intellectual property laws and treaty provisions. Your use of the Online Materials shall be limited to viewing for informational purposes, and making copies into random access memory solely for the purpose of such viewing. No license to reproduce, display, “hot-link” or make commercial use of the Online Materials in any manner is given or should be in any way implied. You shall not copy, reproduce, modify, publish, upload, post, transmit, or disseminate any of The Online Materials without our express written consent. Artwork or images protected by watermark or other identifying insignia are given further protection from unauthorized duplication and dissemination under U.S. law by the Digital Millennium Copyright Act, and violators may be subject to imprisonment, fines, and other administrative remedies. Put simply, the Online Materials belong to us, not to you.
B. OTHERS’ RIGHTS: We at Pezzel.com respect others’ intellectual property rights.
Copyright: It is our policy to respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act. If you feel that your rights of copyright have been infringed, the designated agent for service of such notices is:
Don C. Moody, Esq.
15260 Ventura Blvd.
Sherman Oaks, CA 91403
Trademarks: If you feel that your trademarks have been infringed, please send a notice stating same and summarizing the pertinent facts to the agent listed above.